Privacy Policy

Our privacy policy. How we collect personal data to provide the best experience on our website.

This privacy policy is effective as of September 7, 2023.

Who are we?

Répit-Ressource de l’Est de Montréal is a social economy enterprise offering homecare services. Our mission is to provide quality home care services (light housekeeping, heavy housekeeping, meal preparation, shopping assistance, respite, and daily living assistance) to the entire adult population living in the Anjou, Hochelaga-Maisonneuve, Mercier East, Mercier West, Rosemont, Rivière-des-Prairies and Pointe-aux-Trembles.

Collection of personal information

All personal information collected from our forms is stored in our customer relationship management system (HubSpot) and our scheduling software (Maya Suite).

This information is used to personalize your request according to your needs.

You can modify the use of your information using the form.


There are several situations in which you may need to provide personal information directly to Répit-Ressource. For example, you could provide Répit-Ressource with your name and contact information to correspond with the company, order a service, process financial assistance, or receive benefits from Répit-Ressource.

Examples of information collected from our form:

  • Last name
  • First name
  • Mailing address
  • Request information
  • E-mail
  • Phone


When applying for a job or inquiring about a position, you must provide Répit-Ressource with personal information, such as your résumé. Répit-Ressource may then use this information internally to respond to your application or to evaluate your candidacy for hiring purposes. Unless you advise us otherwise, Répit-Ressource may retain this information for future consideration.

Examples of information collected from our form :

  • Last name
  • First name
  • Mailing address
  • E-mail
  • Phone
  • Previous experience
  • Information regarding job requirements


About cookies

In addition, Répit-Ressource may use various technologies to collect information related to your use of its Web site. For example, when you browse our site, Répit-Ressource may collect certain information from your browser, such as your IP address, browser type and language, date and time of access, and referring site addresses. It may also collect information on the pages you consult outside its site and on other actions taken during your visit. By collecting information in this way, Répit-Ressource can compile statistics on the use and effectiveness of its site and services, to personalize your experience and adapt interactions with its users.

To achieve this goal, Répit-Ressource uses various technologies, including scripts, tags, and cookies. A cookie is a piece of data that a Web site can send to your browser, which may then be stored on your computer as a tag identifying your computer. Cookies are often used only to measure the use (such as number of visitors and length of visits) and effectiveness (such as topics of greatest interest to visitors) of a site, or to make it easier to navigate or use. Although they are not associated with any personal information, they are sometimes used to personalize the experience of known visitors by associating them with profile data or user preferences. Over time, such information provides useful contextual data to enhance the user experience.

In addition, third-party social media buttons may log certain information, such as IP address, browser type and language, date and time of access, and referring site addresses. If you are logged into such social media sites, they may also link the information collected to your profile on those sites. Répit-Ressource does not control third-party tracking technologies.

When Répit-Ressource collects information, directly or indirectly,

Répit-Ressource may combine such information to improve its accuracy and completeness and to better customize its interactions with you.

Advertising on website

Répit-Ressource does not publish third-party advertisements on our Web site, but Répit-Ressource may advertise its services on other Web sites. Répit-Ressource encourages you to familiarize yourself with the privacy policies of site operators or network advertisers to understand their advertising practices, including the type of information that may be collected about your use of the Internet.

Répit-Ressource may also have agreements with certain third parties to manage its advertising on other sites. These third parties may use cookies and web beacons to collect information (such as your IP address) about your activities on the Répit-Ressource site and on other sites in order to deliver Répit-Ressource advertisements targeted to your interests.

Required cookies

These cookies are necessary for the operation of the website and cannot be deactivated in our systems. They are generally only set in response to actions you perform that are equivalent to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

Learn more about necessary cookies.


These cookies help us understand how visitors interact with our Website. We may use a set of cookies to collect information and compile statistics about site usage.

In addition to site usage statistics, the data collected may also be used, along with some of the advertising cookies described, to help deliver more relevant advertising on the Web and to measure interactions with the advertising we deliver.

First-time visitor cookies are retained for a period of 399 days.


We use a set of cookies that are optional for the operation of the Website. They are generally set only in response to information provided to the Website to personalize and optimize your experience, as well as to remember your chat history and determine whether the Website visitor’s browser supports cookies.

Functionality cookies are retained for a period of 30 minutes.


We use cookies to make our advertising more attractive and useful to site visitors. Among other things, cookies are used to select ads based on what is relevant to a user, to improve reporting on ad campaign performance, and to avoid showing ads that the user has already seen.

Ad cookies are retained for a period of 89 days.

Email marketing

In marketing e-mails, Répit-Ressource only associates the cookie with an existing customer. All subsequent clicks on messaging links, as in a forwarded e-mail, will assign a temporary identity to the cookie. The contact must then submit a form or enter their information via another method for Répit-Ressource to identify them and associate the cookie with the information sheet.

Répit-Ressource may also use such technologies to find out whether you have opened an e-mail or clicked on a link in the e-mail.

Access to data

Who will have access to your information?

The categories of people who will have access to your personal data are as follows:

  • The marketing team for advertising and follow-up marketing;
  • The reception team to respond to service requests;
  • The Human Resources team for candidate information from our website;
  • The general management team for reporting and analysis of the company’s performance in achieving its objectives;
  • The IT management team.

Link to third-party site

Répit-Ressource may provide hyperlinks to other Websites as a convenience to our visitors. Such hyperlinks are not under the control of Répit-Ressource, and Répit-Ressource cannot be held responsible for the content of any Web site linked to its own by a hyperlink. The inclusion of hyperlinks on its own site in no way constitutes an endorsement of the content of such sites.

Data security and accuracy

Répit-Ressource is committed to protecting your personal information and keeping it up to date. To protect your data from unauthorized access, use or disclosure, we implement a significant number of physical, administrative and technical safeguards.

Confidential information is collected by telephone only.

Use of personal information

If you make a request to Répit-Ressource for a service, a recall, marketing material or other, Répit-Ressource uses the information you provide to respond to your request. This may involve sharing data with third parties involved in the request, such as our partners, financial institutions, postal services or government agencies, such as customs. In connection with a particular transaction, Répit-Ressource may contact you for customer satisfaction or market research purposes.

Répit-Ressource may use the data collected about you to provide you with a personalized experience on its sites, for example to provide you with content likely to interest you and to allow you to navigate more easily.

Notice of changes

Whenever this Privacy Policy is updated or modified in any way, Répit-Ressource will post a notice on this page for 30 days. If Répit-Ressource uses your personal information in a manner different from that stated at the time, you will have a choice as to whether or not we use your information in this different manner.

Access and privacy issues

Répit-Ressource retains registration information for as long as your account is active or as needed to provide services to you. If you would like to request that Répit-Ressource no longer use the registration information you provided for our services, please contact us by e-mail at You can also call us at 514 353-1479.