Répit-Ressource is looking for a :
Administrative agent
271b Labrosse Ave., Pointe-Claire, QC H9R 1A3
Full-time, Permanent (in-person)
Répit Ressource provides over 3,500 clients with light and heavy housekeeping services, assistance with meals, shopping, daily living and caregiver respite. Are you adaptable and provide outstanding customer service? Are you independent, organized, enjoy working with people, and take pleasure in helping others? As part of your job, you will be required to work as part of a team. You and your colleagues will need to be versatile and able to manage multiple tasks simultaneously.
Are you ready to make a real difference in the day-to-day lives of the people we help? Join a committed and caring team to provide a clean, healthy and respectful environment for people who rely on us.
– Create new user files in the internal computer system (Qualicode/Maya) and on the Régie de l’assurance maladie du Québec (RAMQ) online platform.
– Follow up with users interested in our services to present our offer and provide the necessary information; if applicable, register them in the internal system and with the RAMQ.
– Monitor the progress of user files throughout the registration process (RAMQ follow-up, follow-up with clients and CLSCs, missing information, change of address, PPA registration, etc.)
– Respond to inquiries received by phone and email; handle calls and messages
– Open, sort, and distribute postal and electronic mail and other documents received; coordinate the flow of information internally
– Scan, sort, and file documents according to established guidelines
(…)
– Full-time position, day shift Monday through Friday
– Quarterly performance bonus
– Group insurance
– Day off on your birthday
– Employer-sponsored RRSP
– A close-knit team
– Contribute to a human mission aimed at improving families’ quality of life
– Be part of a team motivated by constantly evolving projects
– The opportunity to realize your potential through intellectually stimulating challenges
– Minimum of one year’s experience in customer service
– Diploma of Vocational Studies (DVS) in administration, secretarial or office automation, or DEC in administration (an asset)
– Ability to communicate effectively in French and English, both orally and in writing
– Good knowledge of the Microsoft Office suite and comfortable working in various computer systems
– Experience working with CRM software
We believe that every career path is a source of wealth. Whatever your background or experience, there’s a place for you here. Répit-Ressource values diversity, inclusion and people above all.