Répit-Ressource is looking for a :
Assignment Coordinator
7707 Rue Hochelaga, Montréal, QC H1L 2K4
Full-time, Permanent (face-to-face during the week)
We provide invaluable support and attentive home care to over 3,500 clients in the west and east ends of Montreal. Whether it’s light housekeeping, heavy housekeeping, meal preparation, shopping assistance, respite for caregivers, or personal assistance care. Répit-Ressource is not only a social economy enterprise, we are a passionate team dedicated to providing high-quality homecare services. Our 200 colleagues are involved in the daily lives of our customers, whatever their age, culture, family or financial situation.
The super person we’re looking for will report to the Director of Operations, and will ensure that the homecare attendants provide the best possible service. He/she must respond to customer requests and needs and, on a daily basis, plan, coordinate, organize and manage all activities related to the distribution of homecare services offered to customers.
– Coordinate home care workers’ schedules
– Fill service hours by assigning appropriate personnel according to specific customer needs
– Modify customer and attendant schedules and update their files as required
– Communicate, by messaging or telephone, with home support workers in order to transmit information necessary for the performance of their tasks and to ensure the transfer of information between the client and the home support worker.
– Soliciting inactive customers to reactivate services
– Be a good listener and able to identify needs and find solutions to the problems presented.
– Respond to customer complaints and take corrective action, informing human resources managers when necessary
– Participate in the integration process for new employees
– Communicate with CLSC partners and maintain effective, positive communication
– Ensure that company expectations, policies and safety rules are properly communicated
– Ensure that home-based work is carried out according to established policies, procedures and guidelines
– Adapting schedules during vacations and absences
– Compile weekly statistics on recurrent and ad hoc availability
– Actively participate in employee and department meetings and activities
– Support other administrative team members as needed
– Dental Insurance
– Life insurance
– Vision Insurance
– Paid vacations
– Corporate Events
– On-site gym
– Flexible arrival and departure times
– Casual
– Mastery of the Office Suite, with particular expertise in Excel
– Strong communication skills and excellent customer service
– Proven leadership, organizational and time management skills
– Fluency in French and English (spoken and written)
– DEC in administration or relevant field
– 3 years’ relevant experience, including 1 year in personnel and scheduling management
– Asset: Previous experience in team management or supervision
We believe that every career path is a source of wealth. Whatever your background or experience, there’s a place for you here. Répit-Ressource values diversity, inclusion and people above all.